Customer Testimonials

Great

Excellent experience with my new BMW 540. Harrison was amazing to work with and helped me get the exact car I was looking for. Everyone at the dealership was helpful and professional.

Our Service advisor Cody, was exceptional. His knowledge of the vehicle and explanation of the process made it easy to understand. He made the experience enjoyable. I would highly recommend BMW of Peoria to any of my friends and family.

I’m a first time BMW owner. I didn’t buy my vehicle from the dealership. Dealership I bought it from was up the street, they agreed fix some things and get the service up to date. I called and made the appointment and told the lady my main concern was the oil over fill because I had travel soon. If we had to reschedule the other maintenance that could wait. She was great making the appointment and getting me in, upon arrival we went over what the We Owe was agreed with the dealership. The other male there kept ... Read More

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Google - Nov 12, 2026

I’m a first time BMW owner. I didn’t buy my vehicle from the dealership. Dealership I bought it from was up the street, they agreed fix some things and get the service up to date. I called and made the appointment and told the lady my main concern was the oil over fill because I had travel soon. If we had to reschedule the other maintenance that could wait. She was great making the appointment and getting me in, upon arrival we went over what the We Owe was agreed with the dealership. The other male there kept saying we’re not going touch the car until they talk to them. And I kept saying ok I understand but he just kept going so I finally had to say firmly I UNDERSTAND in the nicest way possible cause he agitated me quickly with that. I was sitting there thinking, where did that come from , where he had to keep saying it. Later in day the lady told me to text her at 4 to remind her to make sure it’s going be done. That tossed me in a panic because I’m working with clients all day and I can’t stop and remind her about my car not going be done! Plus I won’t have a way get it home. So I’m thinking wtf entire time at work, So I left her a voice message in frustration that I can’t be reaching out to her to remind her about status of my vehicle so than she said it’ should be done. I got there at 5:15 and I thought they had already completed the payment with the other dealership. So the same guy told her call now. I wasn’t sure what they was talking about but they called the dealership to collect payment when I got there. I was thinking oh ok they haven’t collected payment, they must think I’m going steal my car ? Then lady started getting loud with the other dealership and , pretty aggressive. I understand having a voice for me so I can get my car so I can go home but it was getting loud and I had to get up and call my boyfriend because it was giving me anxiety. I guess other dealership told her someone be there 30mins to come pay. I don’t think the advisors see themselves being unprofessional when they’re upset and worked up. They were going on about how they close at 5:30 and another night after 5:30, the male kept saying he’s not getting stuck without another payment from another car dealership because Sam Leman had did two stop pays for $10k twice like 3x and he added I don't know your going go or having displace me because I’m not getting my car and they close and sales close in 30mins which wasn’t true it’s 7pm . They were so worked up I just wanted to run out of there. I tried my best not to get on their level but I felt if I did they’ll turn it on me as a angry customer. I firmly said I see your basically saying your kicking me out without a ride home, and I’ll excuse myself and go in sales area and try find someone take me home. All they had say was we can’t release the car so you need time find someone give you a ride, do you mind waiting in the sales lobby. I would’ve been fine with that but saying they don’t know what to do with me because they basically want to leave and how they have problems with Sam Leman , wasn’t my business! They treated me like I wanted steal my car and they waited until I got there get payment. I finally told lady out of frustration my boyfriend will pay whatever the bill is over the phone! And I said that in front of the GM who I assume who didn’t say a word just sat at his desk and looked like he didn’t give a hoot. 5mins the other dealership came with payment for the “we owe” which I felt they was questioning him why he didn’t have the physical card but they was ready take a verbal payment over the phone from my boyfriend , either way so why question my sales person. I finally said I want to leave. I’ve never in my life had such a horrible experience it took my hours to relax from that experience. I understand it was bad communication on both sides of the dealerships. However feels like theres major conflicts between the dealerships and I got stuck in the middle as a customer. I just want to enjoy my car and bring it to my local BMW when needed

Cody was great really helped out with a tricky warranty situation would highly recommend.

Awesome dealer and staff especially Ryan being one of the best salesman out there I bought a 2026 Durango 3 months ago and he went above and beyond to make sure everything was perfect for us so today I paid him another visit for a coworker and again he helped us so much and we left with another beautiful Durango thank you very much Ryan and to the Sam Leaman staff keep being awesome! Also thank you Lenny in service great guy and very helpful.

I've been servicing my BMW cars at BMW of Peoria for as long as I remember, over 35 years. Now that I'm retired, I decided to replace the cabin filter myself, and figured I would rather spend my money locally, and so I opted to purchase a $95 (national average price-check it out) from BMW of Peoria, and I was shocked to realize that they charged me ~$153 before tax! Tried to push back a little, and the sales person had a smirk look on his face, and said you must have seen the price at South Atlanta BMW parts. I ... Read More

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Google - Nov 6, 2026

I've been servicing my BMW cars at BMW of Peoria for as long as I remember, over 35 years. Now that I'm retired, I decided to replace the cabin filter myself, and figured I would rather spend my money locally, and so I opted to purchase a $95 (national average price-check it out) from BMW of Peoria, and I was shocked to realize that they charged me ~$153 before tax! Tried to push back a little, and the sales person had a smirk look on his face, and said you must have seen the price at South Atlanta BMW parts. I did not want to argue, as I had a trip the following day, but left feeling I was robbed. Browsed the price on the net throughout the 48 states, and sure enough, I could have gotten a genuine OEM filter set from anywhere in the country for $87-$95 plus shipping. I do not mind BMW of Peoria having a markup, but to have an almost 100% markup on top of national dealers' markup is plain outrageous ($95 is already marked up significantly). I will gladly be giving my money to other dealerships from here on, and will shop somewhere else.

I don’t really know but it was probably great. Service was for my wife's vehicle, so she should be asked to review. For some reason, the survey and all communications come to my phone. Fix that in order to get feedback from her.

Friendly, professional, good communication while service performed, comfortable waiting area.

It was a great no hassle experience.

Sales department always on cue!! And it shows by how much business they have ! 10/10

Connor Hall is an excellent salesman who will listen to what you are looking for and do what is needed to find what you want. He will also go out of his way to make the experience one of the best you have had buying your next vehicle whether it is a new vehicle or a used vehicle.

Team effort by all!!

Harrison was great and made my out-of-state purchase easy! Would highly recommend working with him!

Connor Hall at BMW of Peoria sold me my 2021 BMW X3 XDrive X30i and I couldn’t be happier! I absolutely love this car. It’s my first BMW and I must say I’m very impressed. Connor was very down to earth, easy to work with and when he says he’s going to do something he means it. My husband and I will definitely be back to see him for our future car needs. You should too!

Love these guys! They are great.

They always have my back

Very easy to work with. Extremely nice and no pressure salesperson, Harrison

Working with the team was such a pleasure! Justin got me exactly what I wanted! This is my second SUV from them and they definitely have a returning customer in me. Highly recommend for your next vehicle purchase!

Easy. Easy to work with. Straight forward sales process. Nice people.

Purchased a locally traded used Toyota from BMW of Peoria. What a Fantastic experience! Conner and Blake treated me as if I was buying a new BMW. I had a special request requiring the service department and had the same great experience with Cody & Ryan. Just a friendly and professional staff that went above and beyond. Would buy from this dealership again without hesitation ! A + +

Second suv I’ve purchased from them!! Amazing experience from start to finish! Justin comes HIGHLY recommended!!

Far from great, no greetings, didnt feel welcome ,had to look for someone to help me , no one was in the service office.

Had no problems with them, they got my car fixed and had no issues whatsoever.

Huge thank you to Justin, Alex, Nikita, & Aaron for making my deal happen. They all went above and beyond to help me out, & as an out of state buyer that’s definitely rare. 🙏🏼 Couldn’t have done it without y’all.

Very happy with my service and the ability to be picked up and dropped off. The place is very clean and everyone is courteous. Winston and Caleb were both terrific!

Great experience with this dealer and their staffs. Cam was great to work with and very helpful. Highly recommended.

Service was quick. They kept me informed with videos and were professional.

I purchased a vehicle from BMW of Peoria and relied on its advertised safety and driving-assist features. During the test drive the relevant settings were completely locked and unselectable. The salesperson claimed this was only temporary because the car was in “Guest Mode” and that full control would return after setting up a personal profile. That turned out to be false. I have tried repeatedly to communicate with management about this serious issue, but they have basically disregarded all communication and taken no action to resolve it. We are left with a vehicle whose critical safety and driving-assist controls cannot ... Read More

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Google - Oct 6, 2026

I purchased a vehicle from BMW of Peoria and relied on its advertised safety and driving-assist features. During the test drive the relevant settings were completely locked and unselectable. The salesperson claimed this was only temporary because the car was in “Guest Mode” and that full control would return after setting up a personal profile. That turned out to be false. I have tried repeatedly to communicate with management about this serious issue, but they have basically disregarded all communication and taken no action to resolve it. We are left with a vehicle whose critical safety and driving-assist controls cannot be adjusted, which is unacceptable. A reputable dealer like BMW of Peoria should never engage in this kind of practice—misrepresenting a permanent restriction just to close a sale, then ignoring the customer afterward. I do not recommend this dealership at all.

Great customer service and work on my Mini Cooper!

Cam and Aaron took great care of me for delivery of my 2027 740. Offered a great price and handled everything professionally. Very easy process, highly recommend.

Cody and the entire team are wonderful to Work with.

Execllent service. Car was completed on time at price quoted. Cody was excellent to work with. Highly recommend them for your next service. Thanks...

I purchased new BMW X5 yesterday at Sam Leman BMW of Peoria and had an excellent experience from start to finish. The team was professional, straightforward, and welcoming, making the process comfortable without any pressure. Ken deserves a special thank-you for his attentive follow-up, honest insights about the new BMW, and professionalism throughout the process. His clear communication helped me feel confident in my decision. I also appreciate Nikita, the sales manager, for working carefully through the pricing and trade-in numbers to put together a deal within our budget. Thank you for the effort and willingness to find an agreement ... Read More

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Google - Oct 2, 2026

I purchased new BMW X5 yesterday at Sam Leman BMW of Peoria and had an excellent experience from start to finish. The team was professional, straightforward, and welcoming, making the process comfortable without any pressure. Ken deserves a special thank-you for his attentive follow-up, honest insights about the new BMW, and professionalism throughout the process. His clear communication helped me feel confident in my decision. I also appreciate Nikita, the sales manager, for working carefully through the pricing and trade-in numbers to put together a deal within our budget. Thank you for the effort and willingness to find an agreement that worked for us. Aaron in finance rounded out the experience by handling the paperwork promptly and efficiently, making the final steps smooth and easy. What stood out most was the team’s respectful, no-pressure approach. They were direct, helpful, and mindful of our time. I highly recommend Sam Leman BMW of Peoria and sincerely thank Ken, Nikita, and Aaron for a great car-buying experience

Brought my BMW 530i in yesterday for standard service. The overall process was smooth, and Timothy was very helpful. I got the vehicle back the same evening. The only downside was the two-week wait just to get an appointment.

Very friendly, responsive service team!

Our salesman, Cam Krus, was great. We told him when we were coming in and he had the car ready for us to look at and drive. It was raining so there was plastic on the floor of the car and the floor mats were in the back hatch area. The next day we realized one of the floormats in the back was missing, called Cam, he checked the detail area and found the floormat and sent it to us overnight. We really appreciated that since we live 3 hours away! The reason for only 4 stars is as follows: 1. The car ... Read More

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Google - Sep 24, 2026

Our salesman, Cam Krus, was great. We told him when we were coming in and he had the car ready for us to look at and drive. It was raining so there was plastic on the floor of the car and the floor mats were in the back hatch area. The next day we realized one of the floormats in the back was missing, called Cam, he checked the detail area and found the floormat and sent it to us overnight. We really appreciated that since we live 3 hours away! The reason for only 4 stars is as follows: 1. The car was missing the adaptor for charging. 2. the detail guy never put on the front plate, drove 3 hours home without front plate. 3. Finance guy had the wrong purchase price on sales tax form and asked me to sign it with the incorrect numbers. I crossed out the wrong numbers, initialed then signed. He said he couldn't correct the form.

The entire team at this dealership is amazing - from being contacted by phone, to being scheduled with a sales pro (Ken Reardon), to working with the finance office (Aaron Jones) - and every single person we interacted with, even if just in passing. Superb, knowledgeable, friendly, helpful, and NON-PUSHY, No hard selling, no shenanigans. Just clear, consistent communication throughout the car-buying process.

The salesman was very friendly and a good listener. Worked very hard to please us. Management was very understanding.

The extra touch of giving it a really good clean was much appreciated. Tim was excellent to work with.

Timothy was very helpful in servicing our vehicle, cost was greater than expected, but we were able to get a thorough explanation, which helped us in our decision be finalized.

The annual service was done as planned. The video of underneath area always interesting. Staff members friendly and reliable. Message reminders of appointment helped too. My car was washed and ready as planned.

Great service group!

Was not happy it says that I asked for an inspection and I didn’t but got charged $219 for it and then when I picked up my car I convertible I had something wrong with it that wasn’t wrong with it when I dropped it off. I won’t be using you ever again.

My main concern with BMW of Peoria is how they handled a water-leak problem involving the shark-fin antenna on my 2019 BMW X7. The dealership found water intrusion around the shark-fin antenna with resulting damage/corrosion to electronic components. However, coverage was denied because the antenna housing had abrasions from a garage-door incident approximately 5–6 years earlier. What concerns me most is the attribution of the current leak to this very old damage. The inspection did not identify a crack in the shark-fin housing, and I was not shown evidence demonstrating that the old abrasions actually caused the present water intrusion. The ... Read More

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Google - Sep 10, 2026

My main concern with BMW of Peoria is how they handled a water-leak problem involving the shark-fin antenna on my 2019 BMW X7. The dealership found water intrusion around the shark-fin antenna with resulting damage/corrosion to electronic components. However, coverage was denied because the antenna housing had abrasions from a garage-door incident approximately 5–6 years earlier. What concerns me most is the attribution of the current leak to this very old damage. The inspection did not identify a crack in the shark-fin housing, and I was not shown evidence demonstrating that the old abrasions actually caused the present water intrusion. The existence of an old abrasion and proof that it caused a leak years later are not the same thing. This is particularly concerning because water intrusion involving BMW shark-fin antennas is a known issue and has been the subject of litigation and a class-action settlement. Rather than receiving a convincing technical explanation showing how my old abrasion caused this leak, the old exterior damage was cited as the basis for denying coverage. I ultimately paid $868.99 for diagnostic/inspection and teardown work and retrieved the vehicle while continuing to dispute the coverage decision. Afterward, BMW of Peoria contacted me and specifically asked me to let them know if my service experience was below expectations. I responded, explained these concerns and requested management review. I did not receive a substantive response. The staff were courteous, but I am very disappointed with how this issue was handled. I believe that if BMW is going to attribute a current water leak to damage that occurred 5–6 years earlier, there should be clear evidence establishing that connection—particularly when dealing with a component with a documented history of water-intrusion complaints. The matter remains under dispute, and I will update this review when there is a final resolution.

I purchased a 2016 Cadillac srx end of January 2026 and just 5 months later, lights started showing up on my dash. I called and asked they said just a simple brake bad change would fix them. Then had someone run a tester on it and it had severe engine and transmission issues. Yet I was told it went through 200+ point inspection and came back in excellent running condition. I paid cash so no warranty so I'm out the $12,500 cash I paid and now don't have a Car! I would not recommend buying a car from BMW of Peoria to anyone ... Read More

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Google - Aug 7, 2026

I purchased a 2016 Cadillac srx end of January 2026 and just 5 months later, lights started showing up on my dash. I called and asked they said just a simple brake bad change would fix them. Then had someone run a tester on it and it had severe engine and transmission issues. Yet I was told it went through 200+ point inspection and came back in excellent running condition. I paid cash so no warranty so I'm out the $12,500 cash I paid and now don't have a Car! I would not recommend buying a car from BMW of Peoria to anyone ever!!!!! I emailed them and of course no response!!! Do not trust anything they say about their used vehicles!

I had the worst experience here. Cameron was very rude, condescending and unprofessional during his communication with me. I thought I would have a seamless experience when I read the other reviews online. But it was the opposite. I Would definitely not recommend this place to anyone who plans on buying a BMW.

Bought a used 2023 Audi from here in October 2025 from Aaron and it’s been the WORST vehicle purchase ever. Will never buy from here again such a poor experience. Haven’t even had the car a year and already having electrical issues.

Purchasing The vehicle was easy. We had it shipped and it arrived with no temporary tags so I had to drive at home 60 miles with no tags. The dealership only gave us one key so we had to go to another dealership and spend 800+ dollars to buy an extra key plus we have to pay another 200 to get the missing key deactivated in case someone still has it. We paid cash for the car, but the title was not released until we called and requested a title. Customer service seems to be nonexistent at this dealership once you purchase a ... Read More

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Google - Jun 2, 2026

Purchasing The vehicle was easy. We had it shipped and it arrived with no temporary tags so I had to drive at home 60 miles with no tags. The dealership only gave us one key so we had to go to another dealership and spend 800+ dollars to buy an extra key plus we have to pay another 200 to get the missing key deactivated in case someone still has it. We paid cash for the car, but the title was not released until we called and requested a title. Customer service seems to be nonexistent at this dealership once you purchase a high-end vehicle. we owned several new vehicle dealerships until we sold them a few years ago. This is not how customer service should be operated. We are very disappointed with the customer service once we bought the high-end vehicle. I would be very wary if buying from this BMW dealership

I was interested of a vehicle but disappointed how they handle their business

BMW sales department is a great team, the service department is another story. It would be a 10/10 experience if they were cordial, and as welcoming as the sales team. Unfortunately, I’ve found their demeanor to be somewhat arrogant, and rushed. This is a critical component of buying a luxury car. The service team in Bloomington is top notch.

I attempted to purchase a 2021 BMW Alpina XB7 (MSRP $150,000) from BMW of Peoria as a cash buyer. What followed was the most unprofessional experience I’ve had with any dealership. I contacted salesperson Zachary last Thursday. He recommended an independent PPI at Kauth and Mayeur. By Friday I offered a deposit to show I was serious. No response all weekend despite multiple calls, texts, and emails trying to confirm Monday’s appointment. Monday afternoon the car suddenly appeared at the shop with zero communication. I paid the $361 PPI invoice. The inspection found the car mechanically sound but with two problems: ... Read More

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Google - Feb 5, 2026

I attempted to purchase a 2021 BMW Alpina XB7 (MSRP $150,000) from BMW of Peoria as a cash buyer. What followed was the most unprofessional experience I’ve had with any dealership. I contacted salesperson Zachary last Thursday. He recommended an independent PPI at Kauth and Mayeur. By Friday I offered a deposit to show I was serious. No response all weekend despite multiple calls, texts, and emails trying to confirm Monday’s appointment. Monday afternoon the car suddenly appeared at the shop with zero communication. I paid the $361 PPI invoice. The inspection found the car mechanically sound but with two problems: severely worn tires the inspector stated were “unsafe and should be replaced immediately” (would fail safety inspection), and fluid staining on the right front control arm suggesting a cleaned-up leak with no documentation. I reached out to Zachary multiple times with basic questions: What documentation exists for the fluid leak? What’s your price including tire replacement? What are your extended warranty and winter wheel package prices? I indicated I was ready to do business. Complete silence after I’d spent $361 on their recommended inspection. I called the main line to speak with a sales manager. The operator refused to connect me. As a final attempt, I emailed the General Manager, explained the entire situation, and gave him until Thursday morning to respond. I even mentioned I was planning to post a negative review but wanted to give management a chance first. Twenty-four hours later: complete silence. I was a cash buyer with funds ready to wire. I offered a deposit before the inspection. This vehicle was exactly the spec I wanted. I wasn’t negotiating aggressively - I needed answers about legitimate safety issues and an undisclosed mechanical problem their own inspection revealed. Being ignored for a full week despite multiple attempts through every channel - salesperson, management, GM email - shows this is how BMW of Peoria operates. I'll be taking my business elsewhere and filing a complaint with DMV and BBB. If you’re considering this dealership, especially as an out-of-state buyer, be warned: they’ll take your inspection money but won’t respond when issues need addressing.

Reached out to dealership on a vehicle they had in stock. Explained to the dealership that I am 7 hours away and was extremely interested in their vehicle. We worked up a deal and was ready to go. Dealership then reached out and stated they did not want to carry through the deal because I am out of state. Ridiculous.

Went for Brakes - NOW Suddenly my heat is blowing ICE COLD AIR ! In one day of BMW Peoria having my vehicle - we turn on the heat & it's suddenly cold !!!? I Hope you all thought YOU GOT ME. In a way you did. $1600 of work wasn't enough. You all HAD to be greedy. I declined $399.99 coolant. Now suddenly I have NO HEAT in one day. GOT IT :^ ) FTC CFPB BBB is in your future. Very soon. . ..

We visited Sam Leman BMW of Peoria intending to look at a used Toyota Camry and ended up driving home in a new BMW 330iX — all thanks to the exceptional service from our Client Advisor, Harrison Virden. Harrison was incredibly knowledgeable about every model and trim, and he took the time to understand our needs before walking us through the pros and cons of each option. His approach was informative, patient, and never pushy. He stayed in touch via text throughout the process, keeping us updated in a way that was helpful and respectful of our time. The entire team ... Read More

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DealerRater - Nov 17, 2025

We visited Sam Leman BMW of Peoria intending to look at a used Toyota Camry and ended up driving home in a new BMW 330iX — all thanks to the exceptional service from our Client Advisor, Harrison Virden. Harrison was incredibly knowledgeable about every model and trim, and he took the time to understand our needs before walking us through the pros and cons of each option. His approach was informative, patient, and never pushy. He stayed in touch via text throughout the process, keeping us updated in a way that was helpful and respectful of our time. The entire team at BMW of Peoria made us feel genuinely welcome from the moment we arrived. Everyone we interacted with contributed to a smooth, enjoyable, and memorable experience. Highly recommend Harrison and the Sam Leman BMW of Peoria team — they turned what started as simple car shopping into a truly outstanding buying journey.

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My Dad purchased a BMW from here only to find out 3 months later that the whole car underneath was terriblely rusted..I asked the dealership if this amount of rust would have developed over a course of three months and their response was,,no that's not possible,, exactly so why would you sell a car for $14,000.00. when asking the dealership, what will it cost to repair the car they did an inspection on the car and informed me that it will cost $6,000.00 to repair the vehicle, which is sad, because the car haven't been in our possession for ... Read More

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Google - Oct 27, 2025

My Dad purchased a BMW from here only to find out 3 months later that the whole car underneath was terriblely rusted..I asked the dealership if this amount of rust would have developed over a course of three months and their response was,,no that's not possible,, exactly so why would you sell a car for $14,000.00. when asking the dealership, what will it cost to repair the car they did an inspection on the car and informed me that it will cost $6,000.00 to repair the vehicle, which is sad, because the car haven't been in our possession for not even a full year.So just be mindful when making a purchase at this establishment, and if possible go elsewhere when purchasing a vehicle here and get a second opinion/or inspection.

You often hear about companies that are “Frictionless”, or easy to do business with, well, I encountered the most friction I ever have buying a car at Sam Lehman BMW. The lack of timely responses to questions, the amount of hoops you have to jump through (very clear attitude they have that it is your privilege to be able to buy a car from them), the insane “extras” sales pressure from the business manager to buy add on contracts/warranties was all way too much. We eventually agreed to buy an extended vehicle service contractor (warranty) just to appease the ... Read More

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Google - Oct 15, 2025

You often hear about companies that are “Frictionless”, or easy to do business with, well, I encountered the most friction I ever have buying a car at Sam Lehman BMW. The lack of timely responses to questions, the amount of hoops you have to jump through (very clear attitude they have that it is your privilege to be able to buy a car from them), the insane “extras” sales pressure from the business manager to buy add on contracts/warranties was all way too much. We eventually agreed to buy an extended vehicle service contractor (warranty) just to appease the business manager selling it so hard to us so that we could leave, knowing we legally had the right to cancel it. Which we attempted to cancel the very next day; however, it took us 4 straight days of calling them for them to respond to us and even then still another few calls/days for them to process the cancellation. At the end of the day, the car is awesome and I was satisfied with the price I paid; however, the buying experience was the exact opposite of a luxury experience. Would I go back?…I think I would work hard to find another option if I could.

Service Not Worth It - It's expensive and it's poor. I'm fine with expensive if you get what you pay for. I've had some good experiences in the past but this is two in a row with significant issues. This time I had 2 issues: 1. My power steering fluid was low 2 months ago. Rather than find the perfect part I stopped by and paid an absurd amount for (4x perfectly compatible synthetic from name brand). They gave me the wrong fluid which would have been highly problematic if I used it. When I went to return it ... Read More

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Google - Oct 4, 2025

Service Not Worth It - It's expensive and it's poor. I'm fine with expensive if you get what you pay for. I've had some good experiences in the past but this is two in a row with significant issues. This time I had 2 issues: 1. My power steering fluid was low 2 months ago. Rather than find the perfect part I stopped by and paid an absurd amount for (4x perfectly compatible synthetic from name brand). They gave me the wrong fluid which would have been highly problematic if I used it. When I went to return it they originally refused because it was open. Eventually the part was refunded but only after having to escalate. Please just own your mistakes. It shouldn't be the customers requirement to force the issue. 2. I had my car in this week for an oil change and inspection. I knew my power steering fluid was leaking and low but did not say anything. Got the inspection results back - Power Steering is said to be green. Why am I paying $180 for an oil change and "free" inspection when they clearly aren't doing what they say they will? I would call and complain but after the headache of fighting point 1 above it doesn't seem worth. Recommend staying away and going to local reputable shops instead.

Not a great experience overall. I tried sharing all details, but Google limits the characters. Bottom line they try to take advantage of people who don't know any better. I drove 7 1/2 hours to come trade my vehicle in on a used Wagoneer. Upon arrival they inspected my vehicle and claimed 12,000-16,900 in repairs were required. Miraculously, they were still willing to give me $18,000 for my trade which was just over what I owed. I replaced the tail light, bumper and windshield for $3,200 and sold the same vehicle for $30,000. I know they can repair vehicles cheaper and would have sold ... Read More

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Google - Sep 17, 2025

Not a great experience overall. I tried sharing all details, but Google limits the characters. Bottom line they try to take advantage of people who don't know any better. I drove 7 1/2 hours to come trade my vehicle in on a used Wagoneer. Upon arrival they inspected my vehicle and claimed 12,000-16,900 in repairs were required. Miraculously, they were still willing to give me $18,000 for my trade which was just over what I owed. I replaced the tail light, bumper and windshield for $3,200 and sold the same vehicle for $30,000. I know they can repair vehicles cheaper and would have sold it for $35,000. It just really felt like they told me what I wanted to hear to get me there, just so they could low ball me because I drove so far. I would avoid doing business with this company at all costs.

The salesman was all about getting my business drove 3 hours and not even a thank you are congratulations after the deal was done. Took almost 4 hours for them to get it all done, I’ve never had a car deal take that long. Just don’t think they were very friendly.. won’t be getting any referrals from me.

I wanted a very specific car - a white X5 with PARCHMENT interior, unfortunately BMW has made finding one virtually impossible. Living outside of Boston, I located the car I wanted and Alex helped me with a very efficient level of service. He answered questions, arranged for shipping the car to me, and made the process fairly simple. I would highly recommend working with him.

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My husband and I went to look at a car for me and Justin helped me pick out the perfect car. I needed something bigger for may grandkids and this will be perfect!

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Clinton, Jim, and Skip went above and beyond during my car purchase! This is my 3rd purchase with BMW of Peoria, and I cannot imagine buying a vehicle anywhere else. The entire team was gracious and professional. I highly recommend them to anyone searching for a vehicle.

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I recently took my BMW to Peoria dealership to repair my right headlamp. The salesperson looked on the computer to see if there were any recall repairs on my car. He said he found one though I do not know what it was. I gave him permission to check my engine, because I thought it was a good idea to be checked. Two days later he called and said there was wiring problems that needed fixed in my engine. I asked him the cost to fix everything. He quoted $1,400. My former husband was astounded at the cost but said to ... Read More

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Google - Apr 24, 2025

I recently took my BMW to Peoria dealership to repair my right headlamp. The salesperson looked on the computer to see if there were any recall repairs on my car. He said he found one though I do not know what it was. I gave him permission to check my engine, because I thought it was a good idea to be checked. Two days later he called and said there was wiring problems that needed fixed in my engine. I asked him the cost to fix everything. He quoted $1,400. My former husband was astounded at the cost but said to have the work done and he would pay for it. A couple days later I got the call that the car was ready. I asked the sales person if it was a small bulb or the entire headlight that had been replaced. His response was: "Oh, did you want your headlight repaired?" I told him that is what I brought my car in for in the first place. He said it would be $400 more to fix that light. Now we are at a bit over $1,800. After I paid him and was heading outside to collect my car he said: "You're going to need to replace your starter." I told him I have no problem with my starter and he said it made a grinding sound when he took my car through the wash to clean before I picked it up. I told him my car has never made that sound and when I got in the car and started it it made a horrible sound. Before I left I asked how much a starter costs. He said it would be $1,500. I wished him a lovely day and left. I think the moral lesson here is not to whinge about being a female or elderly. I think those things are irrelevant when any sentient being, whether rich or poor walks away from a dealership and feels like they were nothing more than a $ sign. I might ask how is it the mechanic did not know there was a starter problem and it was only discovered when the sales person started the car to run through the car wash before I collected it? And, how is it that he did not remember I had brought the car in to repair the headlight when he told me it may just be a small bulb that needed replaced? Is it possible that the starter suddenly acted up when the salesman started the car? Yes, it is. Is it probable? No, not really. A mechanic would have to be deaf to not hear that racket. Quite puzzling isn't it? So, it is up to everyone to decide for themselves where this lands. Kind Regards, Julie Daniels

Not sure what happened but the service Has gotten very very expensive and not great Customer service either. I really loved the place and the cars. But the maintenance, repair, service costs are totally out of wack..

Service department is awful. I have started going to another dealer for service. It literally takes at least 2 weeks to get a service appointment when you have a problem. When you buy the car, they brag about how great service is. Ive had the car 2 years and not one time has service been a pleasant experience.

My salesman Harrison was great to work with. He took care of all my needs.

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Just completed my fourth purchase of a new BMW from BMW of Peoria. I now am a proud owner of a BMW X6 xDrive 40i. I have never stayed this loyal to an automotive brand until I started giving my business to this dealer. My loyalty to the brand has much to do with the great group of folks in the Sales and Service departments. Everyone at BMW of Peoria treats with a genuine appreciation of my business. The latest to add to the list is my Client Advisor, Jim Schertz. Jim has been awesome to work with on consummating ... Read More

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DealerRater - Nov 26, 2024

Just completed my fourth purchase of a new BMW from BMW of Peoria. I now am a proud owner of a BMW X6 xDrive 40i. I have never stayed this loyal to an automotive brand until I started giving my business to this dealer. My loyalty to the brand has much to do with the great group of folks in the Sales and Service departments. Everyone at BMW of Peoria treats with a genuine appreciation of my business. The latest to add to the list is my Client Advisor, Jim Schertz. Jim has been awesome to work with on consummating the process of trade-in and purchase. Jim's product knowledge is extensive, and he makes the buying process so simple and reassuring of my decision making. In short, Jim is a true professional. I would strongly encourage anyone interested in buying a vehicle from BMW of Peoria, you will be very pleased with your experience in working with Jim. Once you have the purchase completed, you will also be very pleased with your experience with the Service Department at this dealership. All staff at this dealer are courteous, professional, and committed to customer satisfaction.

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My wife and I purchased a used X5. A recall, parts shortage, courtesy call sold, brand new courtesy car damaged in transit, 3rd courtesy car delivered. Oh, original salesman left company during negotiations. Mr. Leman and his staff continually rose to the occasion. Mr. Schwartz, cancelled a benefit day, worked on his birthday to deliver our vehicle. What an outstanding experience. Our expectations were exceeded, new or used, BMW of Peoria will do the same for you. Excited for the next opportunity to work with them!

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Our salesman Aaron Jones.used pressured us into getting a vehicle without allowing us to test drive it first.

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Cody was rude and dismissive. Did bare minimum to help.

I’ve been waiting in service for 15 minutes now and still no one has come out to help me. On the fence rightnow.

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I had the pleasure of dealing with Jim Schertz to purchase my new to me 2017 BMW 230i convertible. From our first conversation, to the last, I felt Jim was upfront and honest. I received a fair offer on my trade in, and when I got to the dealership everything was just as I expected. Thanks Jim. Posting a follow up and changing my review from a 5 to a 2. While the purchasing process was easy and Jim went the extra mile to get the sale done, the post sale process has been awful.I purchased a ceramic coating package. I live ... Read More

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Google - Aug 26, 2024

I had the pleasure of dealing with Jim Schertz to purchase my new to me 2017 BMW 230i convertible. From our first conversation, to the last, I felt Jim was upfront and honest. I received a fair offer on my trade in, and when I got to the dealership everything was just as I expected. Thanks Jim. Posting a follow up and changing my review from a 5 to a 2. While the purchasing process was easy and Jim went the extra mile to get the sale done, the post sale process has been awful.I purchased a ceramic coating package. I live a couple hours from the dealership. Jim assured me they would arrange to get the car from me, leave me a loaner and bring it back. It’s been nearly a month. I’ve called and texted a couple times. When I get a return call or text, the promise is someone will get back to me in no more than a couple days. Well that call has never come. I’ve now had to get my credit card company involved and filed a disputed claim. Expect more from a BMW dealership.

We recently bought a used Porsche from BMW of Peoria . Jim Schertz was our salesman. He worked hard on our behalf , even coming in on his day off. We feel like we’ve made a new friend.

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I just had the worst salesperson experience. He lacks the basic communication and integrity skills. I won’t name him only to be considerate. He was supposed to call me back with a shipping quote and instead ignored my four calls and sold the car away from me.

The service desk was great Cody was helpful went out of his way for me. As for the part where they brought my car into the bays to work on the car that is a whole nother story... Now this is the part you think they would take care of you in , and they don't .. I went in there for a valve cover gasket replacement on both sides do to leaking oil well they replaced the gaskets and the leak was gone on the side that was leaking ,and I had a new leak on the opposite side that ... Read More

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Google - Jun 25, 2024

The service desk was great Cody was helpful went out of his way for me. As for the part where they brought my car into the bays to work on the car that is a whole nother story... Now this is the part you think they would take care of you in , and they don't .. I went in there for a valve cover gasket replacement on both sides do to leaking oil well they replaced the gaskets and the leak was gone on the side that was leaking ,and I had a new leak on the opposite side that I noticed on the way home due to some lite smell and a lil smoke after I popped the hood . So I called and set up another time to get the other side corrected and I was charged again to fix what should have been fixed right the first time . It was $3500.00 the first time lol now on the second time it was $2500.00 although I added a full set of tires that was only $1200.00 though out of that $2500.00. Then lol 7000 miles later I had leak in a tire , so I went to get it fixed at another shop near me ,and they informed me I had a broken belt on the inside wall that nobody would have seen until the car was in the air , so I called bmw again , and as one would believe that it's a new tire with 7k on it , that I felt should be warrenteed out , it was only $300.00 for another tire .

Avoid this dealer at all costs unless you are looking to be repeatedly lied to. Clinton is the most disrespectful person I have ever dealt with in a customer service profession. Ken will never call you back. Had to repeatedly call the dealership to get the information we were told we would be provided with. Even the General manager didn't respond to an email sent directly to him. Do yourself a favor and look elsewhere. You'll be glad you didn't waste your time.

I paid $200 to replace a part that didn’t fix my problem. I’m now told that the ‘real’ fix will cost $900. First time having my vehicle serviced at this location in years. Will take it to other BMW location for a 2nd opinion and fix.

I was not told I would have to pay a diagnostic fee if nothing was wrong with my vehicle. I was informed this after the diagnosis was already performed. The service guy admitted to not telling me, so they cut the fee in half, but I still had to pay $100. When I purchased my vehicle, I was told that with my warranty, the only time I would have to pay a deductible was if something was wrong with my vehicle. By not being fully informed on what I would be paying for I believe the fee should have been waived. ... Read More

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Google - Jun 8, 2024

I was not told I would have to pay a diagnostic fee if nothing was wrong with my vehicle. I was informed this after the diagnosis was already performed. The service guy admitted to not telling me, so they cut the fee in half, but I still had to pay $100. When I purchased my vehicle, I was told that with my warranty, the only time I would have to pay a deductible was if something was wrong with my vehicle. By not being fully informed on what I would be paying for I believe the fee should have been waived. The worse part was the loaner was an electric car. I paid $43 at a charge point location this only gave me 4% charge. I was not able to work in fear of running out of power and not being able to charge the car. Never use their loaner fully electric cars. I spent 3 hours going to a blink locations at Cadillac and on Allen Rd. that didn't work. Regular outlets takes almost 48 hours to fully charge the car. I could say some more things but I won't at this time. Let's just say I was treated better at Subaru in East Peoria buying my Forrester.

My salesmen is Adam Ackerman. He is very professional and so helpful. The entire dealership was a pleasure working with

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Paid for a “world class inspection” and the car wasn’t fully diagnosed. After completing the very obvious recommended services, which I informed them beforehand that I was already aware of, I called and asked for the diagnostic work to be completed. They informed me that the inspection recommendations were “low hanging fruit.” I didn’t pay for a “low hanging fruit” diagnosis, anybody can give you that. I paid for a “world class inspection,” as they so pompously call it. They told me they wouldn’t finish the diagnostic work because they “aren’t doing anything for free,” which ... Read More

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Google - May 6, 2024

Paid for a “world class inspection” and the car wasn’t fully diagnosed. After completing the very obvious recommended services, which I informed them beforehand that I was already aware of, I called and asked for the diagnostic work to be completed. They informed me that the inspection recommendations were “low hanging fruit.” I didn’t pay for a “low hanging fruit” diagnosis, anybody can give you that. I paid for a “world class inspection,” as they so pompously call it. They told me they wouldn’t finish the diagnostic work because they “aren’t doing anything for free,” which is insulting. I already paid them. They found a way to rack up a $6,600 quote for work that I did myself with higher quality parts for less than $1,000. Long story short - refer to forums, and do the work yourself or with a trusted mechanic. This is why all owner’s forums and groups tell you to steer clear of the stealership.

Ken Reardon helped me in my purchase of my BMWX4! Thanks Ken for a wonderful experience 😃

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I recently had the pleasure of purchasing a car from Whitney, and I must say, the experience exceeded all my expectations. From the moment I stepped onto the dealership lot, Whitney's professionalism and genuine enthusiasm made the entire process seamless and enjoyable. Whitney's extensive knowledge about the vehicles on offer was impressive. She patiently listened to my needs and preferences, helping me narrow down my choices to find the perfect fit for me. Her expertise not only instilled confidence in my decision but also ensured I got the best value for my money. What truly sets Whitney apart ... Read More

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DealerRater - Mar 12, 2024

I recently had the pleasure of purchasing a car from Whitney, and I must say, the experience exceeded all my expectations. From the moment I stepped onto the dealership lot, Whitney's professionalism and genuine enthusiasm made the entire process seamless and enjoyable. Whitney's extensive knowledge about the vehicles on offer was impressive. She patiently listened to my needs and preferences, helping me narrow down my choices to find the perfect fit for me. Her expertise not only instilled confidence in my decision but also ensured I got the best value for my money. What truly sets Whitney apart is her unwavering commitment to customer satisfaction. She went above and beyond to address all my concerns, meticulously guiding me through each step of the purchasing process. Her transparency and honesty made me feel valued and respected as a customer, creating a trusting relationship that is rare to find in the automotive industry. Moreover, Whitney's friendly demeanor and positive attitude made the entire experience enjoyable. She took the time to explain every detail, ensuring I felt comfortable and informed throughout the entire transaction. Her dedication to providing exceptional service truly sets her apart as a top-notch salesperson. In conclusion, I cannot recommend Whitney highly enough. Her professionalism, knowledge, and outstanding customer service make her an invaluable asset to any dealership. If you're in the market for a new car and want a stress-free buying experience, look no further than Whitney. She's simply the best!

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BMW of Peoria is an outstanding dealership! Thank you Ken Reardon again for finding the perfect vehicle for me and my wife. Ken makes the process from start to finish extremely easy. Clinton, Ken, Skip, and the entire staff are there for you after the sale as well.

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Im disappointed that BMW did not asset the problem I was having with something rubbing when I back up and nothing about my battery. I heard the noise the next morning and in the video they sent me once they were finished with me car, it said nothing about my battery which I asked about and nothing regarding to the noise I told them about when I dropped the car off

Bought our second BMW from Alex Naugle. We are extremely happy with our purchases and the way the entire staff take care of us. Alex is very knowledgeable if you are interested in making a BMW purchase go see Alex Naugle for all your answers.

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Great seals men I was looking for a Glc amg 63 s model and black color

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